Frequently Asked Questions

What is MyCareConnect?
MyCareConnect is an internet and mobile tool for managing health conditions and communicating medical information among caregivers.
What about HIPAA compliance?
MyCareConnect is 100% HIPAA compliant. An individual, parent/legal guardian or authorized caregiver signs up for either a BlueLoop or MyLoop account, then grants access to the individual’s/child’s medical information. Access is granted to caregivers of their choosing, including family members, school personnel, professional and non-professional caregivers and healthcare providers. Access can also be taken away at any time.
Do you have a mobile app?
YES! The iPhone/iPad/iPod Touch and Android App for BlueLoop was upgraded in 2012 to enable the app to be as robust as the online version of BlueLoop. The mobile and online versions of BlueLoop are completely compatible, so they can be used interchangeably. If you already have an online account, simply download BlueLoop on your mobile device and log in with your online username and password. The MyLoop iPhone/iPad/iPod Touch and Android App will be out soon and will be completely compatible and interchangeable with the online version of MyLoop.
So I can use the MyCareConnect website, text messaging, or the iphone/android app to enter information into MyCareConnect?
Yes, you can! Your account at is completely interchangeable with the the iphone/android apps, BlueLoop (available now) & MyLoop (coming soon). What you enter with your iphone/android will show up in your online account and vice-versa. You can also use any cell phone to enter information, as long as the cell phone has a data plan. You need a data plan because it's actually an email you send from your cell phone with the info to be entered into your BlueLoop or MyLoop account. If your cell phone does not have a data plan, you can just use the online version to input data.

BlueLoop or MyLoop? What solution is best for me?

BlueLoop is for Children & Young adults with Diabetes, Asthma, Allergies, or any other condition requiring caregiver communication.
FAQs are available for those Families, School Nurses or Healthcare Providers, who are responsible for the care of a child or young adult.
MyLoop is for Adults with ongoing, adult conditions such as Diabetes, Hypertension, Cardiovascular Disease, Mood Disorders, Cognitive Impairment, etc., or those managing multiple medications and complex dosages.
FAQs are for those self-managing adults, families/non-professional caregivers, professional caregivers and healthcare providers, who are responsible for the care of an adult.